Data & Privacy

Privacy Policy — How Ariom Play Protects Your Personal Data

At ariom play, your personal information is handled with care, stored securely, and never sold to anyone. This Privacy Policy explains exactly what data we collect, why we collect it, who we share it with, and what rights you have as a Filipino player under Philippine law.

ariom play
Last Updated: January 2025 Language: English (en-PH) RA 10173 — Philippine Data Privacy Act Philippines
Our Privacy Commitments

Six Things Ariom Play Promises About Your Data

Before you read the full policy — here are the six core privacy commitments that ariom play makes to every Filipino player.

We Never Sell Your Data

Ariom play does not sell, rent, or trade your personal information to any third party for marketing purposes. Period. Your data is used only to run your account and improve your experience on our platform.

Encrypted Data Storage

All personal and financial data on the ariom play platform is encrypted using industry-standard TLS/SSL protocols in transit and AES-256 encryption at rest. Your details are protected at every stage.

You Control Your Data

Every ariom play player has the right to access, correct, and request deletion of their personal data at any time. Contact our support team and we will process your request in accordance with Philippine law.

Philippine Data Privacy Act

Ariom play's data practices comply fully with Republic Act 10173, the Philippine Data Privacy Act of 2012, and the implementing rules set by the National Privacy Commission (NPC).

Minimal Data Collection

Ariom play collects only the personal data that is necessary for running your account, processing payments, and complying with our legal obligations. We do not collect data we don't need.

Marketing Only With Consent

Ariom play will only send you promotional communications if you have opted in to receive them. You can unsubscribe at any time from within your account settings or by contacting support.

Summary: This Privacy Policy explains how ariom play (ariomplay.net) collects, uses, stores, and protects the personal information of players in the Philippines. By registering an account, you agree to the practices described in this policy. If you have questions, contact us at support@ariomplay.net before using the platform.

01.Who We Are

Ariom play is an online gaming and sports betting platform operating at ariomplay.net, primarily serving players in the Philippines. For the purposes of this Privacy Policy, ariom play is the data controller — meaning we are the entity responsible for deciding how and why your personal data is processed.

We take our responsibilities as a data controller seriously. Our data practices are designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the directives of the National Privacy Commission. If you are a player based in the Philippines, you have specific rights under these laws, and we are committed to upholding them.

02.Personal Data We Collect

Ariom play collects different categories of personal data depending on how you interact with our platform. We collect only what is necessary for the stated purposes below.

2.1 Registration Data

When you create an account with ariom play, we collect: your full legal name, date of birth, residential address (Philippines), mobile number, and email address. This is the minimum required to create and manage your account.

2.2 Identity Verification (KYC) Data

Before your first withdrawal, we collect identity documents as part of our Know Your Customer process. This may include: scanned copies or photos of your government-issued ID (passport, UMID, PhilSys National ID, driver's licence, SSS ID, or Voter's ID), and proof of address such as a utility bill or bank statement.

2.3 Financial Data

We collect information related to your deposits and withdrawals, including transaction amounts, dates, and the payment method reference (e.g., GCash mobile number or bank account name). Ariom play does not store full card numbers or full bank account numbers on our servers.

2.4 Gaming Activity Data

We maintain records of your activity on the ariom play platform, including bets placed, games played, game outcomes, bonus usage, session durations, and login history. This data is used for account management, dispute resolution, and responsible gaming purposes.

2.5 Device and Technical Data

When you use the ariom play platform, we automatically collect certain technical data including: IP address, device type and operating system, browser type and version, referring URL, and pages visited. This data is used for security, fraud prevention, and platform performance analysis.

2.6 Communication Data

If you contact ariom play support via email, live chat, or any other channel, we retain records of those communications for quality assurance and dispute resolution purposes.

03.How We Collect Your Data

Ariom play collects your data through the following means:

  • Directly from you — when you register, complete KYC, make transactions, or contact support.
  • Automatically — through cookies, server logs, and tracking technologies when you use the platform.
  • From payment providers — GCash, Maya, BDO, BPI, UnionBank and other processors share transaction confirmation data with us to verify deposits and process withdrawals.
  • From identity verification services — third-party KYC services used to verify identity documents during the onboarding process.
  • From fraud prevention services — data shared by security partners to help detect and prevent fraudulent account activity.
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04.Why We Use Your Data

The table below summarises the key purposes for which ariom play processes your personal data, along with the legal basis for each.

Purpose Data Used Legal Basis
Account creation and management Registration data, device data Contractual necessity
Identity verification (KYC) KYC documents, registration data Legal obligation
Processing deposits and withdrawals Financial data, registration data Contractual necessity
Fraud and security monitoring Device data, gaming activity, financial data Legitimate interest
Responsible gaming compliance Gaming activity, session data Legal obligation / legitimate interest
Customer support Communication data, account data Contractual necessity
Platform analytics and improvement Device data, gaming activity Legitimate interest
Marketing communications (opt-in only) Email, mobile number Consent
Anti-money laundering compliance Financial data, KYC data Legal obligation

05.Legal Basis for Processing

Ariom play processes personal data on one or more of the following legal bases as defined under the Philippine Data Privacy Act and generally accepted data protection principles:

  • Contractual necessity: Processing required to perform the services you have contracted with us — running your account, processing bets, and making payments.
  • Legal obligation: Processing required to comply with applicable laws, including KYC requirements under gaming regulations, anti-money laundering laws, and tax reporting obligations.
  • Legitimate interest: Processing that serves ariom play's legitimate business interests — including fraud prevention, security monitoring, and platform improvement — where these are not overridden by your privacy rights.
  • Consent: Where we process data specifically on the basis of your consent — such as for marketing emails — you have the right to withdraw that consent at any time.

06.Who We Share Your Data With

Ariom play does not sell your personal data to any third party. We share data only where necessary, and only with the categories of recipients listed below:

6.1 Payment Processors

We share the minimum necessary data with Philippine payment providers — GCash, Maya, GrabPay, BDO, BPI, UnionBank, InstaPay, and card networks — to process deposits and withdrawals. These providers have their own privacy policies that govern their use of your data.

6.2 Identity Verification Providers

Ariom play uses licensed third-party KYC service providers to verify identity documents. These providers process your document data under strict confidentiality agreements and are prohibited from using it for any other purpose.

6.3 Game Technology Providers

Game studios and software providers — such as JILI, PG Soft, and Pragmatic Play — may receive anonymised session data for the purpose of game performance monitoring and dispute resolution. No personally identifiable information is shared with game studios.

6.4 Regulatory and Law Enforcement Authorities

Where required by Philippine law or our gaming licence conditions, ariom play may disclose player information to regulatory authorities, law enforcement agencies, or courts. We will only do so to the extent required by law and will notify you where legally permissible.

6.5 Fraud Prevention and Security Services

We work with security and fraud detection services to protect the platform and our players. Data shared with these services is subject to confidentiality agreements and is used solely for security purposes.

07.Cookies and Tracking Technologies

Ariom play uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small data files placed on your device when you visit the site. We use the following categories of cookies:

7.1 Essential Cookies

These are required for the platform to function. They maintain your login session, remember your preferences, and ensure security features work correctly. You cannot opt out of essential cookies while using the platform.

7.2 Analytics Cookies

We use analytics tools to understand how players navigate and use ariom play — which pages are most visited, where players encounter problems, and how we can improve the experience. Analytics data is aggregated and anonymised where possible.

7.3 Preference Cookies

These remember your settings and preferences — such as your preferred language and display settings — so you don't have to re-enter them each visit.

7.4 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use certain features of the platform, including logging in and placing bets.

Ariom play does not use third-party advertising cookies or behavioural tracking cookies to build advertising profiles on you or to serve you targeted ads from external networks.

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08.How We Protect Your Data

Data security at ariom play is taken seriously at every level of our platform. The following technical and organisational measures are in place to protect your personal information:

  • Encryption in transit: All data transmitted between your device and the ariom play platform is protected using TLS 1.2 or higher (SSL) encryption.
  • Encryption at rest: Stored personal data — including KYC documents and financial records — is encrypted using AES-256 encryption.
  • Access controls: Access to personal data is restricted to ariom play staff and systems that have a legitimate need for it. Access is logged and regularly audited.
  • Penetration testing: Our platform undergoes regular independent security testing to identify and address vulnerabilities before they can be exploited.
  • Incident response: Ariom play maintains a data breach response plan. In the event of a breach affecting your personal data, we will notify affected players and the National Privacy Commission as required by law.

Despite these measures, no online platform can guarantee absolute security. You play an important role in protecting your own data by using a strong, unique password and not sharing your login credentials with anyone.

09.How Long We Keep Your Data

Ariom play retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

  • Account and KYC data: Retained for the duration of your account plus a minimum of 5 years after account closure, as required by Philippine AML regulations.
  • Transaction records: Retained for a minimum of 5 years from the date of each transaction.
  • Gaming activity logs: Retained for 3 years for dispute resolution and responsible gaming monitoring purposes.
  • Support communications: Retained for 2 years from the date of the last communication in a support thread.
  • Marketing opt-in records: Retained for the duration of your opt-in, plus 1 year after opt-out for compliance purposes.
  • Device and technical data: Retained for up to 12 months for security and fraud analysis.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be associated with any individual.

10.Your Data Rights as a Filipino Player

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ariom play:

11.Children's Privacy

The ariom play platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that data has been collected from an underage person, we will delete it immediately and close the associated account. If you believe a minor has registered on ariom play, please contact us at support@ariomplay.net immediately.

12.Third-Party Links

The ariom play platform does not contain links to external websites. All content and functionality at ariomplay.net is operated by ariom play directly. This Privacy Policy applies only to data collected through the ariomplay.net domain.

13.Updates to This Privacy Policy

Ariom play may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email and/or in-app notification at least 7 days before the changes take effect.

The most current version of this Privacy Policy is always available at ariomplay.net/privacy-policy. We recommend checking this page periodically. Your continued use of the ariom play platform after any update constitutes acceptance of the revised policy.

14.Contact Us and How to File a Complaint

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ariom play has handled your personal information, please contact us:

  • Email: support@ariomplay.net
  • Live Chat: Available 24/7 on the ariom play platform
  • Response Time: We aim to respond to all data-related enquiries within 3 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the country's data protection authority. Information about how to file a complaint with the NPC is available at their official website.

This Privacy Policy was last reviewed and updated in January 2025. Ariom play is committed to keeping it current, accurate, and written in plain language that Filipino players can understand. If any clause is unclear, please reach out — we are happy to explain.

Your Rights

Your Data Rights Under Philippine Law

The Philippine Data Privacy Act gives you these rights over your personal data held by ariom play. Exercise any of them by contacting our support team.

Right to Access

You may request a copy of all personal data ariom play holds about you at any time. We will provide it in a clear, readable format within the timeframe required by law.

Right to Correction

If any personal data ariom play holds about you is inaccurate or incomplete, you have the right to have it corrected. Update minor details in your account settings, or contact support for larger corrections.

Right to Erasure

You may request that ariom play delete your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements that may prevent immediate deletion.

Right to Object

You may object to ariom play processing your data on the basis of legitimate interest, or for direct marketing purposes. We will stop processing for that purpose unless we have compelling overriding grounds.

Right to Data Portability

You may request a machine-readable copy of personal data you have provided to ariom play, which you can transfer to another service provider if you choose.

Right to Lodge a Complaint

If you feel ariom play has mishandled your personal data, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines, the country's data protection regulator.

Ready to Play Safely?

Your Privacy Is Protected — Laro Na at Ariom Play

Register at ariom play with full confidence that your personal data is handled responsibly, securely, and in accordance with Philippine law. Real PHP prizes, instant GCash payouts, and your privacy fully respected.

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